SiteGPT Review 2026: Pricing, Features and Verdict
This review is researched from each provider's official pricing, plans and public user feedback — see our editorial process for how we keep it accurate.
Is SiteGPT worth it?
SiteGPT is worth it if you want a support chatbot trained on your own site, docs, and files, with model-tiered pricing that lets you trade answer quality for message volume. It's a weaker fit if you need a real free tier or a bot that ingests hundreds of thousands of pages on an entry plan.
| At a glance | |
|---|---|
| Starting price | $59/month (Starter, billed monthly) |
| Free tier | No — 7-day free trial, credit card required |
| Best for | Small teams that want a website/docs-trained support bot with a model-quality dial |
| Standout feature | Choose GPT-4.1-mini for higher message volume or GPT-4.1 for fewer, higher-quality replies, on the same plan |
SiteGPT doesn't have a matching store entry on SmartFare yet, so there's no coupon page to link directly — every figure below comes from SiteGPT's own pricing and marketing pages, verified in September 2026. Pricing and features can change after this post's publish date, so confirm current numbers on SiteGPT's site before you buy.
What SiteGPT actually is
SiteGPT is a chatbot-building platform founded by Bhanu Teja Pachipulusu and Sai Dheeraj P, built for businesses that want to turn existing content — website pages, help docs, PDFs, spreadsheets, even YouTube videos — into a chatbot that answers customer questions without a developer writing prompt templates. The pitch, in the company's own words, is a bot that behaves "like having ChatGPT specifically for your products."
Unlike competitors that bundle a fixed model into every plan, SiteGPT gives you a choice between GPT-4.1-mini and GPT-4.1 for generating replies, and your monthly message allowance changes depending on which one you pick — the same Starter plan gives you 4,000 messages a month on the mini model or 400 on the full model. That's a meaningfully different pricing mechanic than most AI chatbot builders already covered on this site, and it's the single biggest thing to understand before committing to a plan.
SiteGPT pricing
| Plan | Price | Chatbots | Messages/month | Pages crawled | Team seats |
|---|---|---|---|---|---|
| Starter | $59/mo ($468/yr) | 1 | 4,000 (mini) / 400 (GPT-4.1) | Up to 1,000 | 1 |
| Growth | $129/mo ($948/yr) | 2 | 10,000 (mini) / 1,000 (GPT-4.1) | Up to 10,000 | 4 |
| Scale | $429/mo ($3,108/yr) | 3 | 40,000 (mini) / 4,000 (GPT-4.1) | Up to 50,000 | 10 |
| Enterprise | Custom | Up to 1,000 | Custom | Up to 500,000 | Up to 1,000 |
Annual billing knocks a meaningful chunk off the monthly rate — SiteGPT advertises 27% savings on Growth and 40% savings on Scale for a yearly commitment. All three self-serve tiers (Starter through Scale) start with a 7-day free trial, but a credit card is required to activate it, so there's no truly free way to kick the tires beyond that week.
Add-ons matter too. Burn through your monthly message quota and an extra 5,000-message pack costs $39/month on top of your plan. Want to remove SiteGPT's branding from the widget? That's another $39/month, on top of the headline plan price.
Growth is the first tier with API access, deeper integrations, and monthly auto-refresh of trained content — Starter only supports manual refreshes, which matters if your source pages change often. Scale adds webhooks, a Zendesk AI Agent connector, and conversation-insight reporting, plus daily auto-scanning instead of weekly. Enterprise unlocks HIPAA eligibility, custom integrations, and priority support, aimed at regulated industries or large support orgs running many bots.
Core features that actually differentiate SiteGPT
Model choice tied to message allowance. Most competing tools fix the model per plan tier and just cap your monthly message count. SiteGPT lets every self-serve plan run on either GPT-4.1-mini (cheaper, faster, more messages) or GPT-4.1 (better reasoning, roughly a tenth of the message volume) — genuinely useful if support volume varies, running mini for routine FAQ traffic and reserving GPT-4.1 quota for harder questions.
Broad training-source support. Beyond crawling a website or sitemap, SiteGPT accepts YouTube video URLs, raw pasted text, and files in CSV, TXT, PDF, DOCX, PPTX, and Markdown formats, plus direct connections to Notion, Google Drive, Dropbox, OneDrive, Box, and GitHub, so teams whose docs already live in one of those tools skip manual export/re-upload.
Scheduled re-training. Once content is ingested, SiteGPT re-syncs it automatically on a monthly, weekly, or daily cadence depending on plan tier, so the bot's knowledge doesn't go stale after docs change. Starter is stuck on manual refresh only, worth knowing when evaluating the entry plan for a fast-moving product.
Lead capture and human handoff. The bot can capture visitor contact details mid-conversation and hand off to a human agent when it can't resolve something — the baseline expectation for a support tool rather than a novelty chat widget.
Native support-stack integrations. SiteGPT integrates with Crisp, Slack, and Zendesk out of the box, with Scale adding a Zendesk AI Agent connector so the bot works inside an existing Zendesk ticket queue rather than as a bolted-on widget.
Who SiteGPT is actually for
- A solo founder or small SaaS team running one product site: Starter covers a single chatbot and up to 1,000 crawled pages, enough for most marketing sites plus a help center, though the 400-message GPT-4.1 cap feels tight fast on the higher-quality model.
- A growing support team juggling a couple of products: Growth's 10,000-page crawl limit, API access, and four seats fit a small but real support org wanting integrations beyond the basics.
- A support operation running high volume across multiple bots: Scale's 40,000 mini-model messages, weekly auto-refresh, and Zendesk AI Agent integration suit embedding the bot into an existing ticketing workflow.
- A regulated enterprise or an org running many branded bots: Enterprise's HIPAA eligibility and support for up to 1,000 chatbots point at large or compliance-sensitive deployments, not a single-product startup.
Pros and cons
| Pros | Cons |
|---|---|
| Model choice (GPT-4.1-mini vs GPT-4.1) on every plan | No free tier — only a 7-day trial that requires a card |
| Wide range of training sources, including Notion, Drive, and GitHub | Entry Starter plan is capped at manual refresh and 1,000 pages |
| Native Slack, Crisp, and Zendesk integrations | Message overage and white-labeling are both separate paid add-ons |
| Scheduled auto-refresh keeps the bot's knowledge current on paid tiers | Jump from Growth ($129) to Scale ($429) is steep for teams that outgrow mid-tier limits |
| HIPAA-eligible Enterprise tier for regulated teams | Enterprise pricing isn't published, so budgeting requires a sales conversation |
Integrations and ecosystem
SiteGPT's integration list splits into two buckets: content sources and deployment channels. On content, it pulls from Notion, Google Drive, Dropbox, OneDrive, Box, and GitHub in addition to raw website crawling and file uploads. On deployment, it connects natively to Crisp, Slack, and Zendesk, with Growth-and-up plans adding API access and Scale adding webhooks plus the dedicated Zendesk AI Agent connector. An iOS app is available from Growth up, useful for monitoring conversations without a browser.
It doesn't advertise a large public app-marketplace or native Zapier listing at the time of writing — if your workflow depends on connecting SiteGPT to many other tools via Zapier or Make, confirm current integration support on SiteGPT's site before subscribing, since this kind of list changes.
Where SiteGPT is a strong fit
If your knowledge base already lives across a website, PDFs, and a Notion or Drive workspace, SiteGPT's training-source breadth means less manual re-formatting before ingestion. Teams that want to dial between cost-efficient and higher-quality model responses within the same subscription, rather than being locked into whatever model the vendor bundled with their tier, will find the mini/full split genuinely useful rather than a marketing gimmick. And for support teams already standardized on Zendesk, the Scale-tier AI Agent connector is a real advantage over tools offering only a generic widget embed.
Where to think twice
There's no functional free plan — only a seven-day trial that needs a credit card up front, so if you specifically need a tool you can run indefinitely at zero cost for a side project or low-traffic site, look elsewhere. Pricing also escalates quickly: going from Growth to Scale more than triples the monthly cost for a jump from 10,000 to 40,000 mini-model messages, a big step for a team that's simply outgrown Growth's page-crawl limit rather than needing everything Scale bundles. If your team needs SOC 2/HIPAA compliance today rather than at some future Enterprise negotiation, you'll need to contact sales rather than self-serve into it, since HIPAA eligibility is an Enterprise-only feature. And because message allowances shrink sharply on the full GPT-4.1 model, teams wanting consistently high-quality answers at real support volume should confirm whether 400–4,000 GPT-4.1 messages a month covers their traffic before committing to a lower tier.
The bottom line
SiteGPT earns its place among the crowded field of "train a bot on your site" tools by giving buyers an actual lever — model choice — that most competitors bake in as a fixed per-plan decision. That's a real, practical differentiator, not just a spec-sheet bullet. Where it's less convincing is the lack of any free tier and a pricing curve that jumps hard between its middle and top plans. SiteGPT is worth shortlisting specifically for teams whose documentation is scattered across Notion, Drive, and GitHub, or whose support volume varies enough that switching between a cheaper and a higher-quality model actually matters.
Frequently asked questions
Does SiteGPT have a free plan?
No. SiteGPT offers a 7-day free trial on its self-serve plans, but a credit card is required to start it, and there's no permanent free tier beyond that trial window.
What AI models does SiteGPT use?
SiteGPT lets you choose between GPT-4.1-mini and GPT-4.1 for generating chatbot replies on every self-serve plan, with your monthly message allowance changing depending on which one you select.
How much does SiteGPT cost?
Plans start at $59/month for Starter (billed monthly, or $468 billed annually), scaling to $129/month for Growth and $429/month for Scale. Enterprise pricing is custom and requires contacting sales.
What content can SiteGPT train on?
Website URLs and sitemaps, YouTube videos, raw pasted text, and uploaded files (CSV, TXT, PDF, DOCX, PPTX, Markdown), plus direct connections to Notion, Google Drive, Dropbox, OneDrive, Box, and GitHub.
Does SiteGPT integrate with Zendesk or Slack?
Yes — SiteGPT has native integrations with Crisp, Slack, and Zendesk, and the Scale plan adds a dedicated Zendesk AI Agent connector so the bot can operate inside an existing Zendesk ticket queue.
Is SiteGPT HIPAA compliant?
SiteGPT lists HIPAA eligibility as an Enterprise-tier feature alongside SOC 2 Type II and GDPR compliance claims; confirm current compliance documentation directly with SiteGPT if this is a hard requirement for your organization.
How does SiteGPT compare to Chatbase or CustomGPT.ai?
All three train a chatbot on your own content, but the pricing mechanics differ — SiteGPT ties message allowance to a choice of AI model, while Chatbase prices around message credits with add-on agents, and CustomGPT.ai focuses on retrieval accuracy for larger document sets. Which one fits best depends on whether model-quality flexibility, multi-channel deployment, or document-heavy RAG accuracy matters more for your use case.
Is SiteGPT beginner-friendly?
Yes — setup is built around pointing the tool at a URL, sitemap, or file and letting it auto-ingest content rather than requiring prompt-engineering or developer setup, though API access and webhook-based integrations on higher tiers assume some technical comfort.
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